Site Terms and Conditions
References on this Web Site to "we", "our" and "us" are references to KaliMera Family Villas.
We are a Cyprus registered Company (Registration No. HE302218, and VAT No. 10302218W). Our business and the services we offer are governed by the applicable laws of Cyprus. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Web Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.
For persons who are resident in the European Union, the applicable booking and purchase conditions are those which appear on the relevant product pages and you must read these before confirming your booking or purchase. Residents of other countries including the UK must identify themselves as such at the time of booking or purchase and ascertain whether the booking or purchase will be accepted from their country of residence and the conditions applicable to their booking or purchase. All bookings and purchases are also subject to the general information appearing in our current On-line brochure and product descriptions. We recommend you print a copy of our applicable booking conditions and this additional information together with all other relevant details relating to your chosen holiday or travel arrangements prior to making a booking with us.
Our booking and purchase conditions contain limitations and exclusions of our liability to any person(s) who books and/or takes any of our holidays and/or travel arrangements. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.
Access to this Web Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by Cypriot law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of Cyprus only to the exclusion of the Courts of any other country.
No promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Web Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Web Site and/or use of or access to any other information or material via web links from this site or any inability to access or use this Web Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Web Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this Web Site and/or any services offered by us or on our behalf.
The information and/or prices shown on this Web Site are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.
The copyright in the material contained on this site belongs to us or its Licensors. The material may only be used for that person's own personal use for non-commercial purposes.
Essential information
The following information will help you find out about all aspects of your KaliMera Family Villas Should you require any further information regarding any of the matters below, please do not hesitate to contact our travel advisers.
Accommodation
The vast majority of our properties are privately owned and are furnished to the owner's taste, so the standards and styles of property will inevitably differ. We endeavour to give an accurate description of each property with interior and exterior photographs. Please note that in some properties it is not always possible for the furnishings within the lounge/dining area to accommodate all occupants at any one time. The properties featured operate to their own country's safety standards and regulations which may not be of the same level that we enjoy in the UK and may often be lower.
Accommodation service
Cleaning, water, electricity and gas consumption are included within the property's rental cost unless otherwise stated within the accommodation description. Unfortunately, it is the case that many resorts can suffer from water or electricity shortages and supplies can be cut off without notice for varying periods of time. In addition, you may find that the electricity may trip if too many appliances are used at the same time. We ask for your patience and co-operation in such instances, as you will appreciate these situations are out of our control.
Air conditioning/heating
When accommodation is equipped with air conditioning, this will be detailed accordingly. A charge will be payable locally when stated. Please note that the majority of our properties are not equipped with any form of heating facilities, however where available, there may be a charge locally to use this facility.
Aircraft and other noise
In certain resorts, in particular those closest to the airport, it is not uncommon to experience aircraft noise. This may be more noticeable during peak season due to the increase of flights. In addition, you may experience noise from other sources; for instance, where neighbouring accommodation is carrying out gardening or building work. This is often outside our control but when we are aware of planned work that may cause noise we will endeavour to inform you.
Airport taxes and visas
Any taxes payable or visas required are the responsibility of the guest. We are not agents and agent and are in no way liable for any such aspects of your travel.
Assistance in resort
You have chosen a private villa holiday and we intend to respect your privacy. Rest assured, you will not be herded into coaches or asked to attend welcome meetings whilst you are on holiday. However, should you require assistance in any way; someone will be close at hand. If you choose to take advantage of a representative visit, a member of our team will visit you once during your stay, normally on the day you arrive or the day after. Should you need anything, your representative will be available. We do ask that you contact the representative between the hours of 9am and 5pm unless there is an emergency. You will find the contact details in your welcome book. Contact outside these hours for non-emergency assistance may entail a surcharge.
Building work
Building work and noise are unavoidable as the demand for new accommodation increases. It is the case that some resort areas are still being developed and therefore there is a possibility of building work or construction work, which may be carried out by local authorities or private developers. Many of our properties are also situated in residential areas and work may begin on a neighbouring property over which we have no control, nor are we given prior notice. However, in any event we will always do our best to inform you of the facts in advance but if this is not possible, please accept our apologies.
Car hire
We can provide details of recommended car hire agents on request. Any contract made with car hire or any other company are solely between the guest and that company. We are in no way liable for any aspect of the service, goods or any other matter provided.
Children's safety
As we know, children are naturally curious, especially when on holiday where there are lots of areas and things to be explored. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with balconies and swimming pools etc. Parents are responsible for the actions of their children at all times. Any fencing provided is in no way guaranteed to contain children and is not a substitute to adult supervision.
Early/Late season and Public Holidays
We would like to advise our customers that certain resorts may have limited facilities available during early and late season and Public Holidays.
Flight, ferries and Eurotunnel
From time to time unforeseen circumstances such as bad weather or mechanical failure can cause delays. We are not agents for flights, ferries or trains and are in no way liable for such delays. We will however endeavour to help where we can with regard to accommodation when such delays occur.
Heated pools
Heated pools are only available when stated in the relevant accommodation description and heating is only in operation during the winter months, i.e. 1 Nov until 31st March. Most heated pools are electrically or oil or gas heated and may take up to four days to heat, providing the pool with beneficial warming. The temperature of the pool will also depend on the weather conditions, especially if it is solar heated, however if a pool cover is available, please use, as this will assist maintaining the pool temperature at night. Please ensure that care and attention is taken when using this facility. In certain cases, a charge will be incurred for pool heating which may be payable locally or on your booking invoice.
Highchairs/cots and other child related provisions
If you require a cot or highchair or any other child related provision please request it at the time of booking in order that we can ensure it is at the property on your arrival. In some cases a supplementary charge will be added to your invoice (please see your booking details). Cots are provided locally and will differ from those you may use at home, and in some accommodation a travel cot will be supplied.
Infinity pools
Please take extra care with children if your pool is described as an 'infinity'. This style of pool will have an open drop from the pool edge.
Insects/animals
Mosquitoes, ants, cockroaches and other insects are endemic in warmer climates. Ant powders are a good repellent but it also helps to keep crumbs to a minimum. Mosquitoes can be kept at bay by a good repellent, which can be purchased in either the UK or local chemists and supermarkets. Many of our properties are surrounded by gardens and countryside and field mice and other rodents are therefore common, along with local farm animals. Local dogs and cats sometimes roam around unattended and may cause a disturbance. All these types of aggravations, together with late night noise are unfortunately unavoidable. We therefore ask for your patience and understanding should they occur. Please note in accordance with the requirements of the property owners we are unable to allow pets in any of the accommodation featured within our brochure or website.
Kitchens
Kitchens include basic cooking utensils, iron, ironing board, cutlery and crockery. Some properties have additional facilities. These will be indicated in the property description where available. Please note cleaning products or materials may be provided but cannot be guaranteed.
Villas
Although every effort is made to ensure the information contained within the various Villa details is correct, this information has been provided by various sources and is provided in good faith. From time to time, facilities or services may become unavailable and KaliMera Family Villas cannot take responsibility for its accuracy.
Local attractions / activities / excursions
All local attractions referred to are independent and provided by third party suppliers and not KaliMera Family Villas.
Lost property
Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property.
Maid service
Maid service will vary at each individual property. If you are staying 2 weeks or more, they may be a weekly maid service included in the cost of your booking. If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are generally provided and this should be specified in your arrival details.
Occupying/vacating your property
The majority of our properties can be occupied from 3pm onwards. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 11am on the day of your departure. When making your travel arrangements, please take the occupation and vacation times into consideration. Our travel advisers will be able to advise you of suitable flight timings in order to avoid unnecessary hours either waiting to enter your property or after leaving your accommodation. We highly recommend that those visitors arriving at night take a torch. If a transfer has been arranged through us, you will be transferred to your accommodation from the airport upon arrival. Arrivals prior to this time must wait until 3pm to gain entry. On your return, you will be collected at 11am (or before) from the accommodation and transferred to the airport.
Passports and visas
It is your responsibility to ensure you have a valid passport and visa (if applicable). The information given here is a guide only for British citizens whose passports were issued within the UK. Clients should check with the passport office if in any doubt. Anyone who is not a British citizen (this includes citizens of British overseas territories, citizens who hold their citizenship by virtue of a connection with Gibraltar, British subjects who have a right of abode and EC and other nationals) should consult the embassy of the country of destination and the Home Office immigration department to check whether they require any special documentation for the countries they are visiting or for return to the UK.
Advanced Passenger Information System (APIS). Please be aware that Airlines will also require the following information prior to travel: the name on your passport, your date of birth and passport number. Failure to provide us with this information could result in you being charged at the airport. Please contact the airport authorities to confirm what is required of you to travel.
Personal health and safety
If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of travelling abroad and inform KaliMera Family Villas prior to booking. Acting reasonably, we reserve the right to refuse a booking in these circumstances. We take the safety of our customers very seriously, unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all customers to be extra vigilant and ensure that great care is taken of your property and personal safety. You must ensure all the windows, shutters and doors are locked at night and where available, set the security device, in addition to when you are away from the property. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.
Pools, garden and general maintenance
All our properties are maintained by the staff who have access. Gardens have to be maintained on a regular basis and it is simply not possible for this to be carried out on 'change-over' days. With regard to pool maintenance, pools are normally checked and cleaned twice a week and this is normally carried out very early in the morning to avoid disruption to our customers. However, neither pool nor garden personnel have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients' enjoyment throughout the year. It is also not uncommon for the maintenance staff/maid/owner to live within a property's boundary.
Safety deposit boxes
Please note that safes are not provided in all properties and should you require a property with this facility please ask our travel advisers at the time of booking.
Satellite navigation systems
Although satellite navigation systems are useful in locating places of interest during your holiday, please use the directions provided in your travel information pack when travelling to your specific villa, to avoid any difficulties.
Satellite TV/video/DVD/games consoles
If the written description for a property indicates Satellite television you can expect to receive at least one free to air English language channel. Subscription channels are not available unless stated in the property description. Some of our properties are equipped with standard televisions which will only receive local foreign language channels. If a villa is equipped with a DVD, video or games console, we will often provide some DVDs and games but you may want to bring your own DVDs/games.
Sustainable tourism
More and more people are travelling abroad every year. This brings many positive benefits to everyone involved, but there is also growing concern about the negative impacts on the environment and culture of holiday destinations. We recognise the vital role the holiday industry has to play in sustaining and improving the environment, for many generations to come.
Telephones
Unless otherwise stated, telephones are not provided in our properties. Therefore, we recommend that if possible, customers take mobile phones in case of an emergency.
Telephone calls
Calls may be recorded for training and quality control purposes.
Transfers
Please note, transfers are not included in the cost of our holidays. You will be transferred to your accommodation from the airport upon arrival. In some cases, we may arrange a transfer to pick you up from the airport; however, the contract for the service is between you (the guest) and the transfer company and in no way is KaliMera Family Villas responsible for this contract. Please pay the transfer company in cash once delivered to your destination. On your transfer to the accommodation please agree with the driver your return transfer details. Bear in mind the checkout time from the villa is usually 11am on day of departure.
Travel documentation
On making a booking with us, a confirmation will be sent out within seven days and your full travel documentation, which includes accommodation information, will be sent approximately 4 weeks prior to your departure.
Travellers with disabilities
Some of the holiday accommodation we feature may be less suitable than others for guests with disabilities, particularly wheelchair users. It is therefore important that when enquiring about a holiday, our travel advisers are informed of any special requirements you or a party member may have. By informing us, you help us to ensure that we offer the most suitable property for your needs.
Website/brochure
We make every effort to ensure that the information and photography contained on our website and within our brochures is accurate. However, many individuals are responsible for the provision of your holiday arrangements and they may alter or temporarily withdraw some of the advertised facilities or services without prior notice to us. Unfortunately, errors can occur and prices may alter, however we will always endeavour to advise you of any changes at the earliest opportunity. The distances to amenities and pool measurements we have provided are approximate whilst any floor plans are displayed as a guide and are not to scale.
KaliMera Family Villas reserves the right to alter these Conditions at any time, without prior notice.
Booking conditions
1. Your Contract is with N. C. Sports & Leisure Ltd., the legal Owner of the name and brand KaliMera Family Villas.
These Booking Conditions, the Essential information together with our privacy policy and where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with KaliMera Family Villas Limited (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
• He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
• He/she consents to our use of information in accordance with our Privacy Policy;
• He/she is over 21 years of age and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services.
2. Your holiday contract
A binding contract is made with us on the earliest of either: a) you tell us that you would like to accept our written or verbal quotation and you pay us a deposit (see clause 4) or if you are booking within 8 weeks of departure or choose to do so at the time of booking, you make full payment of the cost of your holiday; or b) we issue you with a booking confirmation that will confirm the details of your booking and will be sent to you via email or post.
Booking Conditions.. These Booking Conditions and any agreement to which they apply are governed in all respects by Cyprus law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Cyprus only.
3. Paying for your holiday
At the time of booking, you will be required to pay a deposit of approximately 25% of the rental cost of the accommodation. The balance of your holiday price (including any surcharge) must be paid no less than eight weeks before departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 13 will become payable.
When you pay for your holiday by credit card, we reserve the right to levy a 2.5% handling charge for each payment made by these means. Your final arrival details for the villa will not be issued until your holiday has been paid for in full.
4. Accuracy
We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
5. Your holiday price
All prices include VAT on holidays to EU countries. We reserve the right to amend the price of unsold rentals at any time and correct errors in the prices of confirmed rentals.
6. Damage to property and Accidental Damage Charge or Deposit
All bookings are subject either to a refundable Accidental Damage Deposit which may sometimes be payable locally. The type of payment, its amount and when it is payable will be confirmed to you at the time of booking.
If you or any member of your party cause any damage to your holiday accommodation or any item in it or on its premises, you and/or your party will be required to pay for the loss and/or damage caused and we will hold you and each member of your party jointly and individually responsible. Unless the damage was caused accidentally and results in losses below Eur50, full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. Where a refundable Accidental Damage Deposit has been paid, this deposit will be retained by us in part payment of the losses you cause.
7. Confirmation
Please check your confirmation and arrival details and all other documents you receive from us, immediately on receipt. You must contact us as soon as possible if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if we are not notified of any inaccuracies in any document within a reasonable period of time (taking into account the date of your departure).
8. If you change your booking
If, you wish to change your travel arrangements in any way once a binding contract is in place between us (see clause 2), (for example your chosen departure date or accommodation) we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. Where we can meet a request, all changes will be subject to payment of an administration fee based on our increased costs as a result of applicable rate changes and any costs or charges incurred or imposed by any of our suppliers. The amount of the fee will be notified to you before you choose to proceed with any change. If you make a number of changes to the same booking, we will only make a reasonable overall charge. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.
9. Transfer of bookings
If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the holiday booked) providing we are notified not less than 14 days before departure and you pay an amendment fee notified to you at the time your request the transfer, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us.
10. If you cancel your rental
Once your rental has been confirmed, to cancel the entire rental or any component, the person making the booking must either; write or email the representative who confirmed the booking. The contact details are stated on your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday or components at the original price. Our cancellation charges therefore increase as the departure date approaches, and you must pay us the sums up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling . Also note the ‘Exception’ section which may apply in addition to the scale of charges. If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. When only some members cancel in a group that has booked accommodation together, the charge will be based on the price of their holiday only. Remaining passengers in the group must pay any increased costs for the holiday, including the full accommodation cost.
For all destinations and accommodation types, the following cancellation charges apply:
Date on which written notice of cancellation is received by us:-
More than 8 weeks prior to departure - loss of deposit and amendment charges (if applicable)
8 weeks or less to departure - 100% of the cost of your rental
We will endeavour to resell the cancelled rental period and will hope to refund any amount taken in rental fees for the period or part period that was cancelled minus any costs associated with reselling that period.
Please see our separate Cancellation Policy for further details.
11. If we change or cancel your holiday
It is unlikely that we will have to make any changes to your confirmed arrangements or cancel them, however we do start planning arrangements many months in advance. Occasionally, we may have to make changes and correct errors in the brochure or on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a ‘significant change’ (see below) or cancellation has to be made to your holiday arrangements we will notify you as soon as possible. You may then: a) accept the changed arrangements; b) accepting an offer of an alternative holiday of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value); or c) cancel your booking completely, in which case we will refund you all monies paid by you.
Significant changes include: Change of resort or area for the whole or a significant part of your time away; change of accommodation to that of a lower price for the whole or a significant part of your time away. Please note not all accommodation changes constitute a ‘significant change’.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.
We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
Very rarely, we may be forced by “force majeure” (see clause 15) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.
12. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
13. Your holiday travel
All aspects of your travel to the accommodation are your responsibility and in no way are we liable for any aspect of this. Any suggestions or recommendations made by us are made in good faith and to the best of our knowledge at that time. Where we have suggested an airport transfer the contract is with you and the transfer company and we suggest you confirm all arrangements direct with them. We will not be liable for any costs, fees or charges you incur with regard to your travel arrangements.
14. Your accommodation
This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). Additional guests will be asked to vacate by resort staff, accommodation supplier or other person in authority. On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return.
Please note that single sex parties or groups of young adults (under 24) are not accepted in our villas.
15. Special requests
If you have a special request that does not form part of the arrangements described on the website or on any other promotional channel KFV use, please inform us in writing at the time of booking. We will do our best to comply but cannot guarantee to do so. We are not always able to advise prior to departure if special requests can or cannot be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
16. Disabilities and Medical Problems
We will take reasonable steps to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
17. Holiday insurance
Adequate insurance is essential and we strongly advise you have this in place at time of booking.
18. Our liability to you
1) We will accept responsibility for the arrangements we agree to provide or arrange for you. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
3) We limit the amount of compensation we may have to pay you if we are found liable under this clause.
4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.
7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which any other supplier agrees to provide for you.
19. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you.
20. Local activities, facilities and excursions
Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by KaliMera Family Villas. If you wish to participate, purchase or make use of any optional activities, facilities or excursions that are not part of your pre booked holiday, we regret that KaliMera Family Villas cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and that provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the Terms and Conditions of your activity, facility or excursion which will govern your contract.
21. Electricity consumption
A daily electricity allowance of 30kW for a 2-bedroom Villa, and 35kW for a 3-bedroom Villa, and 40kW for a 4-bedroom Villa, and pro rata thereof, has been allocated and included in your reservation. This amount is sufficient for the average property size, the number of guests, and usage for your holiday. Upon your arrival and check in to the property a meter reading will be taken, and a reading will be taken on your check out to calculate the exact consumption for your stay. In the event that the electricity consumption has exceeded the given allowance, the Company reserves the right to charge an extra €0.50 (50 euro cents) per kW. This limitation is in place to ensure that our guests are conscious of their usage and consider the environmental impact of excessive electricity consumption. Other utilities such as water usage, satellite TV and Wi-Fi are included with your reservation.
22. If you have a complaint
If you have cause for complaint whilst on holiday or travelling to your destination, this must be brought to the attention of a KaliMera Family Villas representative and relevant supplier immediately so that action can be taken at the time to rectify the problem. Should the representative/local agent/ supplier or villa management company be unable to resolve the matter, details of the complaint must be notified to KaliMera Family Villas in writing within 7 days of the end of your holiday. Failure to do so will affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.
23. Behaviour
At all times during your holiday, you are expected to have consideration for your fellow holiday makers and other third parties. If in the opinion of ourselves, any accommodation owner or other person in authority inform us that you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to third parties or property or to cause a delay or diversion to transportation, either ourselves or the supplier concerned may terminate your rental arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. Subject to clause 7, you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
24. Passports, visas and health requirements
Your passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with. Passport, visa and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities..
25. Use of information you give us and communicating with you
In order to process your booking and provide you with your confirmed holiday we will need to collect and process personal information. This may, for operational reasons, be held at overseas locations. We must pass on your personal information to the companies and organisations who need to know them so that your holiday can be provided (for example our local representative). We may from time-to-time record telephone calls to us. We do this for training purposes and to improve the overall quality of our service. Where you provide us with personal information, you consent to this information being used as described in this clause. We would like to send you information about products and services that we think will be of interest to you. We may do this by post, telephone, SMS or email. We are entitled to assume you do not object to our doing any of the things mentioned above unless you write to us at kalimerafamilyvillas@gmail.com.
For more detailed information about how we use personal information please see our Privacy and GDPR Policy.
KaliMera Family Villas reserves the right to alter these Conditions at any time, without prior notice.